Return And Exchanges
30-day Online Return Policy
To ensure that you are completely satisfied with your online shopping experience, we gladly offer returns and exchanges for online purchases. If you are at all unfulfilled with your purchase from our website, you may return the item(s) in its original form (unworn, with tags) within 30 days of receiving your order for a full refund, less shipping costs. If you have decided to return your merchandise anytime after 30 days, you may do an exchange for another product, or for store credit. We reserve the right to charge a reasonable restock fee if products are returned with missing or damaged content. In the event of an exchange, customers are responsible for return shipping to San Franpsycho. Once we receive the original product, your exchange will be shipped back to you free of charge.
Start your return HERE or contact returns@sanfranpsycho.com for questions.
Purchase card refund
Your credit card will be refunded upon receiving your returned item(s). Upon receipt of the item(s) for return, it may take 1-5 business days for the refund to show on your billing statement. We recommend that you send your items with a tracking number or delivery confirmation to ensure safe delivery to San Franpsycho.
Exchanges may take 1 to 2 weeks for complete transaction. Return processing is completed in the order they are received
Damaged or missing items
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.
Package Theft
We understand the frustration and inconvenience of package theft. However, once the carrier confirms delivery, our responsibility for the package concludes. We regret to inform our customers that we cannot issue refunds or replacements for packages confirmed as delivered but subsequently lost due to theft. We strongly advise customers to provide a secure delivery location or consider using additional shipping services such as signature confirmation to mitigate the risk of theft.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on SanFranpsycho.com. However, since the colors you see depend on your computer monitor settings, we cannot guarantee that any color will be 100% accurate to the actual product.
Wrong size, color, or item
If at any chance you received an item that is the wrong size, color, or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange.
Inventory availability
The availability information presented on our site is the most current, accurate inventory information we have, but errors do occur and this information does not constitute a guarantee or promise of availability.
Final sale items
Refunds are not available for sale items. items that have been marked down equal to or greater than 15% are considered final sale items. All items indicated as final sale are not eligible for a return or exchange.
Charges on my card
In the case that your card appears to be charged twice, it could be a pre-authorization which occurs when you are using a debit card vs. a credit card. This method checks if there are sufficient funds available before a user places an order. When the order is placed, our credit card processor authorizes the amount and later captures it when your order is processed and sent out for shipping.
If for any other reason you believe this is a mistake on the processing end, please do not hesitate to contact us.
Local Pickup
A free local pickup option is available to those who live in the Bay Area. If you choose this option during checkout, you will be notified via email with simple instructions when your order is ready to be picked up at 1248 9th Ave, San Francisco CA 94122. Orders are typically ready within 48 hours Monday-Friday. Orders are not processed on weekends or major holidays. Customers have 7 days to pick up their order before it is cancelled and refunded.
